Shipping policy
Order Processing:
We will process your order within 24 hours of receiving it and add your order number to the queue. Please note that processing times may be affected by weekends and holidays. You will receive a dispatch confirmation email once your order has been processed.
Free Shipping: We offer Free Shipping on all orders over $99.9 (before tax and shipping fees). This offer applies to standard shipping only.
Standard Shipping:
Standard shipping typically takes 1-2 weeks (business days) for delivery. As the products are custom-made, additional time may be needed for processing. Please note that delays may occur, especially during holiday periods. While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for standard shipping.
- USA: 10-12 days
- UK：7-10 days
- Australia：7-10 days
- Canada：10-15 days
- Europe：7-10 days
- Other Countries：15-20 days
Standard Shipping Fee:
For orders under $99.9, a shipping fee will be charged. The shipping fee will be automatically calculated at checkout based on your order total and delivery location. The rates are as follows:
- USA: $12
- UK：$10
- Australia：$10
- Canada：$15
- Europe：$12
- Other Countries：$15-$20
Express shipping is available for an additional logistics fee, which will be displayed during the checkout process. We will mark your package accordingly. Express shipping typically delivers within 7-10 days (excluding holidays and non-working days).
- USA: 6-9 days
- UK：5-8 days
- Australia：5-8 days
- Canada：7-10 days
- Europe：5-8 days
- Other Countries：7-12 days
Express Shipping Fee:
If you'd like to speed up the delivery, you can choose Express shipping for an additional logistics fee. The fee will be displayed during the checkout process, and we will mark your package accordingly. Express shipping typically delivers within 7-10 days (excluding holidays and non-working days).
- USA: $20
- UK：$15
- Australia：$15
- Canada：$25
- Europe：$15
- Other Countries：$20-$25
Please Note: Shipping times are estimates and may vary. Once your order is shipped, you’ll receive a tracking number. Please ensure your shipping information is accurate at checkout, as we are not responsible for delays or non-delivery caused by incorrect addresses or customs issues.
For international orders, customs duties, taxes, and other fees may apply, and these are the buyer’s responsibility. If you have any questions, feel free to reach out to our customer support at support@crystalcitizen.com, and we’ll respond within 24 hours.