Our policy.

shipping Policy

Delivery Time = Processing Time + Shipping Time

Processing Time:

We will process your order within 24 hours of receiving it and add your order number to the queue. Please note that processing times may be affected by weekends and holidays. You will receive a dispatch confirmation email once your order has been processed. Note: If you purchase multiple items, your order may be split into several packages. If you receive only one of these packages, please don’t worry and be patient.

Free Shipping and Expedited Delivery:

Please note that these time frames are approximate, and actual delivery times may vary due to shipping and customs clearance factors.

Standard Shipping Time:

Standard shipping takes approximately 10-15 business days for delivery. Please note that delays during shipping may occur and are occasionally beyond our control. Factors like customs clearance procedures and other unforeseen circumstances may impact delivery times. While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for standard shipping.

  • USA: 10-15 days
  • UK: 10-15 days
  • Canada: 10-15 days
  • Australia: 10-15 days
  • Europe: 10-15 days
  • Other countries: 15-20 days

Expedited Shipping Time:

Expedited shipping is available at an additional cost. This shipping option usually takes within 7 days for delivery. However, we cannot guarantee the exact delivery date, as unforeseen circumstances may affect the shipping process.

  • USA: 7-10days
  • UK: 7-10 days
  • Canada: 7-10 days
  • Australia: 7-10 days
  • Europe: 7-10 days
  • Other countries: 7-10 days

Priority Customization + Priority Shipping:

By selecting priority customization, your order will be prioritized at the front of the queue. This means that while standard orders typically take around 10-15 days to complete, your order can be finished within 5-7 days. We will take priority in managing your order and communicate with you regarding shipping in a timely manner.

  • Standard Queue: 10-15 days production time
  • Priority Customization: 5-7 days production time

Lost Shipments:

In the unfortunate event that a shipment is confirmed lost during transit, we will need to review each case for a possible solution.

Please Note:

All shipping times mentioned are approximate and based on typical delivery periods. Actual delivery times may vary due to factors beyond our control. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package. It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details, or failure to clear customs.

For international shipments, please be aware that customs duties, taxes, or other import fees may apply. These charges are the buyer's responsibility, and we recommend checking with your local customs office for further information. If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

If you have any questions, please contact our customer service at support@crystalcitizen.com or reach out via Chat Box, and our customer service team will get back to you within 24 hours!

If you are not satisfied with Crystal Citizen, please contact us via email at support@crystalcitizen.com within 7 days of receiving your item. We will do our best to resolve any issues you may have. However, due to the custom nature of crystal citizen products and the time and design investment involved, we do not accept returns for any reason. Our designers provide a preview of the final product before production. If the product you receive is damaged, defective, or incorrect (not due to customer error), we offer a full refund. We do not accept refunds for personal reasons such as dislike, change of mind, or no longer needing the product.

We guarantee that you will receive a shipping notification within 48-72 hours after your payment. This means your product is about to be shipped. You can check the status of your order anytime on our "Track Order" page. Our factories are located worldwide, including in the United States, the United Kingdom, Canada, Australia, Germany, France, China, and more. This ensures that you can receive your product at the fastest speed possible.

Customer Reviews

Based on 31 reviews
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Ethan Brooks

I’m so impressed with how realistic our family photo turned out! It was a surprise gift for my husband. The quality is perfect, and the delivery was so fast! Thank you so much!

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Lily Ann

Thank you for this beautiful portrait! My late grandfather was included in my wedding photo, and it feels so special to have him with us in that moment. The quality and detail are extraordinary, and I couldn’t be happier.

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James Taylor

Exceeded my expectations! The photo was perfectly edited, and it arrived so quickly. I will definitely be ordering more! Thank you so much!

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Lily Anderson

I had a deeply personal request for a photo that included a loved one who had passed away. I wanted them to be included in our family portrait from last Christmas. The team did such an amazing job—it’s as if they were always there! The quality of the photo is flawless, and the details are so realistic. This service is beyond exceptional. It allowed me to preserve such a meaningful memory, and I will cherish this photo forever.

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Mia Evans

This custom portrait means so much to me. I had my late aunt added to our family reunion photo, and it looks so natural. The attention to detail is stunning, and I’ll forever cherish this piece!

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Benjamin Reed

I had a family member added to our photo, and the result was perfect! It looks so natural, like they were actually there. The photo was delivered quickly, and I’m so pleased with how it turned out. The quality is superb, and the whole process was so easy. Will definitely use this service again!

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Ava Brooks

The portrait of our family's summer trip, with my late mother-in-law added, turned out beautifully. It’s such a meaningful way to keep her memory alive. The quality of the print is amazing too. Thank you for this precious gift!

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Daniel Morgan

The custom portrait you made of my family with my late brother included is absolutely stunning. The likeness is incredible, and the way you blended his image into the family photo is flawless. It’s a priceless piece to me!

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Mia Parker

This was the perfect gift for my partner. We had an old photo of our first date, and I had our wedding day photos digitally edited to include a family member who couldn’t make it to the wedding. The final result was amazing—it felt so natural, and you’d never know the photo had been altered. The detail and quality were fantastic! The whole experience was smooth and enjoyable. Highly recommend for anyone looking to make a memory even more special!

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Avery Mitchell

My boyfriend and I graduated in different years, and we always wanted a graduation photo together. I found your service online, and after communicating with the customer support team, we quickly placed our order. About a week later, we received an amazing portrait that captured our special moment perfectly! Also, I must mention that the packaging was great – everything arrived in perfect condition. I’m already planning my second order! Highly recommend this service!

HOW DOES IT WORK?

UPLOAD YOUR PHOTO

Upload a photo to your order. Please read our image guidelines for tips to make your custom portrait picture perfect!

MAKE IT YOURS

Add any special requests or details to make your portrait truly unique. Choose from six frame options to complete your artwork.

THE PROOF

Receive your proof within 3 days. Request unlimited revisions until you’re 100% satisfied, or we’ll refund your money.

Our Happy Customers

Your satisfaction is our #1 priority

Money-Back Guarantee

Your satisfaction is our 1st priority. Once you receive your artwork proof, you can request unlimited revisions until you're 100% happy or your money back.
Good Quality Photo
  • A clear, front-facing photo
  • Photo taken in daylight hours with minimal shadows
  • Clear, high resolution image
  • No filters—this helps us capture accurate colors
  • make sure all photos are waist-up
  • Black-and-white or scanned photo.
  • Blurred image with low resolution
  • Heavy shadows and dark lighting
  • Not all faces are visible

What defines a great photo?

Want the best result for your couple portrait? Please refer to our guidelines here.

Photo Guideline