FAQs

Absolutely! Every artwork we create starts with the photos you share and is carefully crafted using advanced digital techniques. Our process ensures that each custom piece captures the essence and quality you desire.Whether it’s a family portrait, wedding photo, graduation picture, couple’s photo, everyday moment, or holiday group shot, we can bring your vision to life. With our digital tools, we explore endless creative possibilities, ensuring your portrait is as unique as the memories it represents.

You will receive a preview of your custom portrait within 1-3 days for review, with free revisions included. Once you’re happy with the design, we’ll finalize your custom artwork within 10-15 days and ship it out promptly. Delivery times may vary based on your location and holiday season delays. Expedited shipping is available at an additional cost. This shipping option usually takes within 7 days for delivery. However, we cannot guarantee the exact delivery date, as unforeseen circumstances may affect the shipping process. Estimated delivery times are as follows:

• USA: 10-15 business days
• Australia: 10-15 business days
• Canada: 10-15 business days
• UK: 10-15 business days
• Europe: 10-15 business days
• New Zealand: 10-15 business days

Thank you for your patience — we’ll do our best to ensure your custom portrait arrives as quickly as possible!

Once your order is placed, you can expect to receive your proof within approximately 1-3 days. If you require a faster turnaround, please don’t hesitate to contact us. Please note that during holidays, additional scheduling may be required. We kindly ask for your patience as our customer service team reaches out to assist you.

Yes, after receiving your proof, you can request free revisions until you are 100% satisfied. However, this does not include changes that differ from or were not part of your original request. Any additional or significant modifications may incur extra charges based on the scope of the changes.

Please provide clear, well-lit photos:

• Upload a front-facing photo with no obstructions on the head.
• Ensure the lighting in both photos is consistent—avoid strong light, backlighting, or heavy shadows.
• Please submit original photos, not screenshots or heavily cropped images.
• If using old photos, make sure they are taken horizontally to maintain quality.
• Provide half-body or full-body shots—no close-up or ID-style pictures.
• Ensure both photos are taken from similar angles, especially when photographing children, to achieve the best final result.

Remember, the quality of the photo directly impacts the final result. The better the photo, the better the portrait.

Please make sure to carefully select your reference photos before placing your order. Once work has started, it is not possible to change them.

The results are usually perfect, but they depend on the quality of the photo you provide. The better the photo, the better the result.

Since each portrait is personalized, we are happy to accept cancellations and provide a full refund if work on your order has not yet begun. However, we do not accept cancellations, refunds, or exchange requests for orders that are already in progress or completed.

We can combine as many photos or people into one portrait as you’d like!

Of course! Please refer to our image guidelines and upload a clear front-facing photo of your pet, as well as a full-body shot showing your pet clearly.

Of course! In addition to family portraits, we can create any type of custom photo. Simply upload your photos and place your order to receive your personalized portrait!

After placing your order, our dedicated service team will contact you within approximately 3 days via online chat or email to confirm the proof for your portrait. Once you approve the proof, we will proceed with printing your photo and ship it directly to your home.

No, after you place your order, we offer unlimited free revisions until you are completely satisfied!

Under normal circumstances, we ensure timely delivery of your portrait. However, due to holidays or other unforeseen events, shipping may experience delays. Rest assured, our system will provide real-time updates on your order’s tracking information to ensure you receive your product as soon as possible.

If your frame is damaged during shipping, we offer a full refund or will send you a replacement. Before dispatching your order, our packaging team carefully inspects and secures each product, ensuring it's well-protected. Additionally, we provide extra protection for every item to guarantee safe delivery.

Our frames are crafted from 100% natural, high-quality wood. With our own dedicated factory, we ensure every frame undergoes rigorous quality control to meet the highest standards. We take pride in using premium materials that not only enhance the beauty of your custom portrait but also guarantee long-lasting durability. Each frame is carefully finished to showcase the natural texture and elegance of the wood, adding a timeless touch to your artwork.

Our portraits are printed on museum-quality giclée Epson matte paper, ensuring that each piece has a refined, professional finish. The high-quality printing process delivers vibrant colors and exceptional detail, preserving your artwork for years to come. With this premium paper, your custom portrait will have the same high-end feel as pieces displayed in galleries, making it a true work of art to cherish forever.