How long will it take to receive my order?

Standard shipping typically takes 1-2 weeks (business days) for delivery. Since our products are custom-made, additional time may be needed for processing. Delays can occur, especially during holidays. Here’s an estimated delivery time based on your location:USA: 10-12 daysUK: 7-10 daysAustralia: 7-10 daysCanada: 10-15 daysEurope: 7-10 daysOther countries: 15-20 days

Can I choose faster shipping?

Yes! We offer Express Shipping for an additional fee. Express shipping typically delivers within 7-10 days (excluding holidays). Delivery times may vary depending on your location:USA: 7-10 daysUK: 5-8 daysCanada: 7-10 daysAustralia: 5-8 daysEurope: 7-10 daysOther countries: 7-10 days

How to track my order?

Once your order is shipped, you will receive a tracking number. You can use this to track your order’s delivery status. Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location. For the customs duties, taxes, and other fees, may apply for international orders.

What happens if I enter the wrong shipping address?

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect addresses or customs issues.

Can I get a refund on my custom portrait?

We offer a 100% satisfaction guarantee, so we’re confident you’ll love your portrait! However, refunds are only available under certain conditions: Refunds are not possible after you approve the final proof, unless the artwork is damaged or incorrect. We offer unlimited revisions until you’re fully satisfied with your portrait.

Can I return or exchange my custom portrait?

Due to the personalized nature of our products, we do not offer returns or exchanges. However, if there’s an issue with your order, please contact us at support@crystalcitizen.com, and we’ll work with you to resolve it.

Do you offer exchanges?

Currently, we do not offer exchanges. If you’re unsure which size is right for you, please refer to our Size Guide.

When will I receive a proof of my portrait?

You will be contacted within 1-3 days of placing your order to confirm the proof of your portrait.

What if my artwork is damaged or incorrect?

Please inspect your artwork upon delivery. If you receive damaged or incorrect items, contact us within 48 hours. Email us at support@crystalcitizen.com with photos of the damaged or incorrect items (including the packing slip), and we will arrange an express replacement.

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